FAQ Categories
May i resell your software?
Yes absolutely! HBCOMPU LTD has, with all its years of experience, developed into a software specialist. This is precisely why we can be of excellent service to you. Not only with a good price and good advice, but also through our contacts with the big brands. Resellers receive discounts and special conditions. You can register as a reseller of HBCOMPU LTD via: become a software reseller .
The advantages for business software vendors are:
- Discount on the purchase of your software.
- Buy on account (instead of paying in advance).
- Add colleagues in our license manager (you choose the rights yourself).
- No more own stock (in your computer store)
- Technical links with our systems
- License management. Managing and renewing licenses for your end customers has never been easier!
How do I place anorder without VAT?
Only for business customers.
Are you a European customer with a valid VAT number? You can then place an order without VAT.
You do not owe us VAT if you have a valid non-Dutch, European VAT number. Your VAT number must be approved in accordance with the European system. Check here if your VAT number is eligible for an ICL delivery: http://ec.europa.eu/taxation_customs/vies/vatResponse.html
During checkout you enter your VAT number and we automatically establish an order without VAT.
Who can become a Software Reseller?
HBCOMPU LTD has optimized its reseller platform for a number of customer groups. If you don’t fall into one of the groups below, don’t worry! We can probably do something for you. However, the companies, departments and / or organizations listed below are our standard customers.
- Computer stores (incl. E-commerce)
- ICT Service Providers: home support
- ICT service providers for SMEs
- ICT departments of SMEs
- System builders (hardware assembly)
- Schools, Associations & purchasing combinations.
Sign up: Become a Software Reseller.
Where can I find an invoice for my order?
Do I have to install the software myself?
Through our extensive manuals and step by step instruction we are convinced that you can install yourself.
You will not receive as much material from any other supplier as you do at HBCOMPU LTD.
HBCOMPU LTD not only provides your software and license, but also removal tools for old software, step by step instruction, we ensure that you never lose any remaining days in your subscription and much more!
Would you rather not install yourself?
Then purchase one of our installation packages and we will relieve you.
We install your software and ensure that everything works before we close the connection to your computer.
Is there a manual available to help me install and activate?
Yes of course!
We have written a customized installation manual for all products we sell.
This guide explains exactly how to download, install and activate your software.
Where can I download my software?
You can download your software if you follow the installation manual that we have written especially for your product.
For quick and easy access to your downloads, go to your download overview. Here are all the downloads available for your order(s).
Are the remaining days included when I renew?
Our advice is to renew immediately after the expiry date of the subscription. That way you can be sure that no days are lost.
Below is a brief overview of our main brands:
- Norton: Remaining days are not included in the new subscription. Follow our installation guide to avoid losing days.
- Kaspersky: New license key is reserved and becomes active when the current subscription expires.
- Bitdefender: Remaining days are added and included in the new subscription when an renewal is purchased for the same product.
- McAfee: Remaining days are added and included in the new subscription when an renewal is purchased for the same product.
How can I share my Microsoft 365 Family subscription with other people?
To share your subscription, go to the Services & subscription section of your Microsoft Account page. Make sure to sign in with the same Microsoft Account you used to set up your subscription and select Share Microsoft 365 from there.
What happens to my documents if I cancel or end my Microsoft 365 subscription?
Documents you have created or copied from others fully belong to you, and you can save them locally on your PC or Mac and/or store them online via a cloud service like OneDrive. Once your subscription expires, your Office apps enter read-only mode.
What is a Microsoft account, and why do I need it for Microsoft 365?
Your Microsoft account is any email address and password that you use to sign in to services like Windows, OneDrive, Xbox LIVE. If you use any of these services, you already have a Microsoft account that you can use, or you can create a new account.
How many people can use a Microsoft 365 subscription?
You can share Microsoft 365 Family with five5 other people in your household, for a total of six6 users. Microsoft 365 Personal can be used by one person.
How do I know if my PC or Mac can run Microsoft 365?
Microsoft 365 is compatible with PC, Mac, Android, and iOS. See system requirements for compatible versions of your devices, and for other feature requirements.
Which payment methods do you accept?
We accept Visa, Mastercard, American Express and Paypal. All transactions on our website are completely secure.
How quickly can I start using the application?
You can download, install, activate and start using the software immediately after your purchase.
Will I get the latest version?
Yes, you will get the latest version of the software and all upgrades subsequently released during your subscription term.
How many devices can I protect?
When purchasing your license, simply select how many devices you want to protect. During your license period, you can protect any combination of device types up to the total number of devices your license covers. For example, you could select a 3-device license to protect a Windows PC, Macbook and Android mobile. Plus, you can swap devices at any time, for example by removing the Macbook and adding an iPad.
How do I download and install the application?
You download the software straight from our website. Simply complete your purchase and the download link will appear on the order confirmation page. The same download link will also be sent to you in an order confirmation email. Please note, you will need your activation code to use your security application. This code will be displayed on your order confirmation page, as well as emailed to you.
Where can I find my license code?
You will find your license code in the installation manual that we have written especially for your software product.
For quick and easy access to your license code, go to your account.
There you will find an overview of your orders. With every order you can quickly view your license code.
Is buying at HBCOMPU LTD safe?
You can safely buy from HBCOMPU LTD. All our pages and especially the checkout process are secured with SSL.
How fast will my order be delivered?
We deliver all our products digitally.
A digital delivery is available for download, installation and activation immediately after payment.
So you can get started right away!
Does my license start immediately after I have placed the order?
The purchase and activation of a license code are separate from each other.
The license period does not start automatically after you have placed the order.
You will receive a license code from us with which you can activate the software. When you activate the software is up to you. Our advice is to activate the license code immediately after the expiry date of the subscription.
Always follow the instructions in our activation manual (you will receive this immediately after payment) to ensure that the activation / renewal is carried out correctly.
So you can get started right away!