Refund Policy

When placing an order on the HBCOMPU LTD website, you agree to the terms and conditions outlined in this Orders Policy. By completing the order process, you confirm that you have read and understood the information provided below.

1. Order Process

By placing an order, you are making a commitment to purchase the selected product(s) from HBCOMPU LTD. Please ensure that all the information provided during the ordering process is accurate and complete. Once your order is submitted, you will receive an order confirmation email containing the details of your purchase.

2. Pricing and Payment

All prices displayed on our website are in the currency specified and include applicable taxes, unless otherwise stated. We accept various payment methods, including credit/debit cards and PayPal. Payment is required at the time of placing the order. If your payment cannot be processed, your order may be delayed or canceled.

3. Order Cancellation

If you wish to cancel your order, please contact our Customer Service team as soon as possible. We will make every effort to accommodate your request, but please note that once an order has been shipped, it cannot be canceled. If your order has already been dispatched, you may initiate a return as outlined in our Returns Policy.

We want you to be completely satisfied with your purchase from HBCOMPU LTD. Please read our Returns Policy carefully to understand the guidelines for returning a product.

1. Eligibility for Returns

You may be eligible for a return under the following circumstances:

• Change of mind: If you decide the product is not suitable for your needs within 14 days of the purchase date.
• Incorrectly ordered products: If you mistakenly ordered the wrong product and wish to exchange it for the correct one.
• Product dissatisfaction: If the product does not meet your expectations or performs below your expectations.

2. Return Process

If you wish to return a product, please follow the process outlined below:

1. Contact our Customer Service within 14 days of the purchase date to initiate the return process.
2. Our Customer Service team will provide you with a return authorization and instructions on how to return the product.
3. Package the product securely, including all original accessories and packaging.
4. Ship the product back to us using a reputable carrier of your choice. You are responsible for the return shipping costs, unless the return is due to a defective or incorrect product.
5. Upon receiving the returned product, we will conduct a thorough inspection to ensure it is in resalable condition.
6. If the return is approved, we will issue a refund or exchange according to your preference.
7. Please allow up to 14 days for the refund or exchange to be processed and reflected in your original payment method.

3. Non-Returnable Items

The following items are non-returnable:

• Downloadable or digital products that have been accessed or activated.
• Products that have been used, damaged, or are not in their original condition.
• Items purchased from third-party sellers or resellers.

HBCOMPU LTD is committed to providing refunds in accordance with our Refund Policy. Please review the information below to understand the refund process and your rights as a customer.

1. Eligibility for Refunds

You may be eligible for a refund under the following circumstances:

• Product defects: If the product you received is defective or not functioning as intended.
• Non-delivery: If you have not received your order within the specified delivery time frame.
• Order cancellation: If your order has been canceled by HBCOMPU LTD due to unforeseen circumstances or stock unavailability.

2. Refund Process

If you believe you are eligible for a refund, please follow the process below:

1. Contact our Customer Service team and provide them with the necessary details regarding your refund request.
2. Our Customer Service team will review your request and may require additional information or evidence.
3. If your refund request is approved, we will initiate the refund process.
4. The refund will be issued to your original payment method or as store credit, depending on the circumstances.
5. Please allow up to 14 days for the refund to be processed and reflected in your account.

3. Non-Refundable Items

The following items are non-refundable:

• Downloadable or digital products that have been accessed or activated.
• Products that have been used, damaged, or are not in their original condition.
• Items purchased from third-party sellers or resellers.

4. Contact Us

If you have any questions or concerns about our Orders, Returns, and Refund Policy, please contact our Customer Service team at support@hbcompu.co.uk. We are here to assist you and provide further guidance on the process.

This policy is in accordance with European Directive 2011/83/EU and the United Kingdom Consumer Rights Act.